Example: A private company in the public transport business

The subject under review was related to the economic impact of actions for the well-being of a particular group of employees. Specifically, it should be clarified which support for the employed bus drivers would have an effect on customers.

It was assumed that friendly and flexible bus drivers would provide for more customers, even on routes where competitors could not be profitable.

With the C4E methodology targeted support measures such as free swimming pool, regular massage treatments and training in communication skills were identified which affected the company’s image and customers’ opinions in a particularly positive way. Along with the leadership qualities of managers who were obliged to work as a line driver for four weeks a year, this resulted in the highest profitability of the company in the industry.